Effective April 1, 2020

This website WWW.SCANPATCH.IN (SCANPATCH.IN) is owned and operated by INDIGO BUSINESS SOLUTIONS which is located at: Mizukasa Dori 5-2-8, Nagata Ward, Kobe City, Hyogo Prefecture, Japan. Telephone: +81 78 2233195. E-mail:

This Privacy Policy discloses the privacy practices for SCANPATCH.IN and includes the use of the product SCANPATCH®and all other products and services associated with it. This Privacy Policy has to be read in conjunction with the Terms and Conditions of SCANPATCH.IN. This Privacy Policy explains how personal information obtained by INDIGO BUSINESS SOLUTIONS from customers is utilised. Please read this Privacy Policy carefully before using the products and services associated with SCANPATCH.IN.

Acceptance of this Privacy Policy:

Use of the website SCANPATCH.IN, Activation and use of the product SCANPATCH®and all the products and services associated with it, constitutes that you have fully understood and agreed to this Privacy Policy.By accessing this website and activating and using the products associated with it we assume you accept this Privacy Policy in full. Do not continue to use the SCANPATCH.IN website, SCANPATCH®products or any of the services associated with it if you do not accept this Privacy Policy in its entirety.

The purpose of this privacy policy is to help you understand how we collect, use and protect the information that you provide us with when visiting/registering on our website and using our products and services. We are committed to providing you with safeguards and information that are consistent with your right to choose whether you wish to provide information about yourself and if you do, the nature and quality of the information. By using our website, products and services you agree to the collection and use of your personal data in accordance with this Privacy Policy and the Terms and Conditions.

This privacy notice applies to all information collected online when using this website, registering and using our products as well as all information collected by Indigo Business Solutions and our business partners vide E-mail, Telephone and any other means. It will notify you of the following:

  1. What personally identifiable information is collected from you, through the website and other means, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.
  5. How you can terminate the use and storage of your information.

If you do not agree to the terms of this Privacy Policy please do not use the website or the products and services.

Information Collection, Use, and Sharing:

Types of Information collected by us from you:

  • Personal Information – This is information that is directly associated with you. This includes your Name, Address, Telephone number, E-mail address, Date of birth, Medical data, etc.
  • Credit and Financial Information – We may collect information about your credit card or banking information for payment processing, management and billing and collection purposes for the purchase of our products and services.
  • Information of your Contact persons – This information is information that you will provide of persons that will be contacted in cases of emergency. This information will include the E-mail address, Telephone number, etc of the person to be contacted.
  • Location Data – We may collect data on the location of your product whenever it is scanned (subject to coverage limitations)
  • Collection of data of young persons – Our products and services can be used by young persons under the age of 18, only under the supervision and agreement of their Parent or Legal Guardian. We do not intentionally or knowingly collect Personal Information of anyone under the age of 18 unless with the agreement of a Parent/Legal Guardian. We require all Young persons under the age of 18 years at the time of registration of our products to get parental/legal guardian approval before using the products.

How we collect your data:

  • Registration: In order to use our products and the services associated with it, a user must first complete the Member Registration Form. During registration a user is required to give certain information (such as name, address, telephone and E-mail address). This information is used to contact you and at your discretion to give access of this information to others in cases of emergency. When creating an online user account, you may also provide User identification information such as a Login password that shall be used for future sign-in into your account. At your discretion, there are several options wherein you can also provide demographic information such as your gender and age as well as personal medical history and conditions about yourself. You may also upload your identity and other personal documents which may be shared with others in cases of emergency. On scanning of your product the geo-location of the product can also be provided to others at your discretion. All information given at the time of registration can be restricted for use at your discretion.
  • Orders: We request information from you on our Order Form. To buy from us, you must provide basic contact information like name and shipping address which must be a residential/commercial address and not a P.O. Box. Similarly basic financial information like credit/debit card number, expiration date, etc. This information is used for billing purposes and to fulfil your orders. If we have trouble processing an order, we'll use this information to contact you. All your details provided at the time of your order will be shared with the third party financial company and shipping company to fulfil your order. When you interact with our customer service personnel over the telephone or E-mail we may monitor or record phone calls, E-mails or live chats for quality control.
  • Cookies / Web beacons / Other tracking technology: We use 'cookies' on this site. A cookie is a piece of data stored on a site visitor's hard drive, to help us improve your access to and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you may not have to log in a password more than once, thereby saving time while on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. We may use, or we may engage third-parties to track your device and your visit to collect information such as your IP address, browser type, date and time, the web page you visited before visiting our website, your activities and purchases on our websites, and other analytical information associated with the sites. This is to allow us to personalise your visit (s), see which areas and features of our website are popular, and improve our websites and your experience.

    We may also use web beacons (small graphic images on a web page or an HTML e-mail) to monitor interaction with our websites or e-mails. Web beacons are generally invisible because they are very small (only 1-by-1 pixel) and the same colour as the background of the web page or e-mail message. Depending upon your device or computer, you may be able to set your browser(s) to reject cookies or delete cookies, but that may result in the loss of some functionality on our websites. If we combine or link cookie or web beacon information with Personal Information, we will treat the combined or linked information as Personal Information under this Policy.

    Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
  • Information from Other Sources: We may also obtain information about you from other sources. For example, we may receive credit information from third-party sources before initiating your service, or background information in connection with employment opportunities. We may also obtain updated address information from our shippers or other vendors.

How we use the information we collect from you:

  • By making a purchase of our product and registering for our service you are giving us your consent to provide your personal information and financial information to our service providers and to third parties as we deem necessary to process your transactions. These third parties may include, business partners, credit card companies, credit collection agencies, banking institutions, shipping companies etc.
  • We use your information to deliver and confirm products and services you purchase from us as well as to verify your identity and maintain a record of your transactions and interactions with us.
  • To provide customer and technical support to you.
  • To display your personal data and that of your contact persons on any mobile phone or NFC chip reader during an emergency or at any such times as when required by you.
  • To send your geo-location to the pre-registered E-mail addresses as supplied by you, during an emergency or at any such times as when required by you.
  • To allow third parties access to the E-mail addresses and emergency telephone numbers provided by you in the event of an emergency or at such times as when required by you.
  • To create, modify, improve, enhance, remove or fix our software, products and services and their performance.
  • To identify and suggest products or services that may interest you.
  • To make internal business decisions about current and future product and service offerings.
  • To provide customised user experiences, including personalised products and service offerings.
  • Marketing exercises. We may use your information to contact you about products and services that may be of interest to you. We may contact you by E-mail, telephone, postal mail, or other methods.
  • In a business transfer we may sell, disclose, or transfer information about you as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganisation, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third-parties as a business asset in the transaction.
  • To satisfy any applicable law, regulation, legal process or enforceable governmental request.
  • To facilitate or verify the appropriate calculation of taxes, fees, or other obligations.
  • If you purchase our product or activate our services at one of our Partners or Distributors location they may request information from you that is passed to us as part of the activation process, but which may also be retained by the Partner or Distributor. This Policy will only govern our direct use of the information provided and the Partners or Distributors Privacy Policy will govern its use of the information provided.


We share aggregated demographic information with our partners and advertisers. However, when you are the primary account holder, but you receive special or discounted pricing, terms or other benefits through another party’s agreement with us (eg: distributors loyalty sales schemes), we may provide enough information to that party to verify your initial and continuing eligibility for benefits under their agreement with us and to calculate any associated discounts or benefits.

We also use an outside/external shipping company to ship orders; as well as a credit card processing company to bill customers for our products and services. These companies do not retain, share or use your personal information for any other purpose beyond fulfilling your order.

In providing products and services to you, we may entrust some of your personal information to third party business operators outside of India, including business entrusted companies and data sharing partners. We shall take all necessary and appropriate measures in safeguarding all your personal data in keeping with all laws and regulations.


This website may contain links to other websites. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other website that collects personally identifiable information.

Surveys & Contests:

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information, such as name and shipping address, and demographic information such as address, age, etc. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website, products and services.


  • We take every precaution to protect your information. When you submit personal information via the website, E-mail or any other form, your information is protected both online and offline. We use a variety of procedural safeguards to protect your personal information from unauthorised access, use or disclosure whilst it is under our control. We provide you with a password protected online access to your account information. All sensitive information such as your personal details, uploaded document copies, etc is stored in a secure server with no access granted to any third party, except to personnel directly involved in the storing and handling of your data. Any sensitive financial data such as credit card information is encrypted and transmitted to us in a secure environment.
  • All your private information will be given to our employees on a need-to-know basis only to perform a specific job such as billing or customer service.
  • Retention and Disposal - We retain your information only for as long as we have a business or tax need or as applicable laws, regulations, or government orders require. When we dispose of Personal Information, we use reasonable procedures designed to erase or render it unreadable (for example shredding documents and wiping electronic media).
  • Should you feel that our privacy security is not sufficient and can be enhanced we welcome you to contact us at any time with your feedback at

Your access to, control and personal responsibility over all personal and third-party information provided by you:

  • You can do the following at any time by Logging into your account or contacting us via the E-mail address or postal address given in the contact details at the end of this document:

    1. See what data we have about you and your associated third-parties, if any.
    2. Update/Correct any of your provided data.
    3. Have us delete any of your provided data.
    4. Express any concerns or grievances you have about our use of your provided data.

    In an emergency situation, your Personal details and that of your emergency contact persons may be uploaded and stored on the devices of third-parties on scanning of your product. This uploaded data shall be deemed to be outside the scope of this privacy policy and shall not be under the responsibility of Indigo Business Solutions and its Partners. Any such uploaded data shall be your personal responsibility and shall be deleted from the devices of the third-parties at your discretion.
  • Indigo Business Solutions and its Partners are not responsible for any third-party applications, for example, phone applications, programs, widgets, etc. you select and install on your device. When you install third-party applications, you may give your consent for the third-party to access information stored on the device and on our network to facilitate the application’s functions (for example, you may consent to third-party access to your location information). The manner in which such third-parties may use, share, or disclose such information is governed by the Terms and Conditions and privacy policy provided by that third-party – not by this policy.

Privacy Policy Updates and Contact Information:

  • Changes to this Policy – We may update this Privacy Policy at any time to provide updates to or clarification of our practices. If we make changes, we will mention the date of revision at the top of the Policy. If we propose to use Personal Information in a materially different way, we will provide you with notice by posting notice of the changes on our website for at least 30 days before we implement those changes, and obtain your consent as specified above for any material change regarding disclosure of Personal Information. You should refer to this policy often for the latest information and the effective date of any changes.
  • How to Contact Us – If you have any questions or comments about this Policy or any of our privacy practices, please E-mail You may also direct your privacy related comments or questions to the address below:

Mizukasa Dori 5-2-8,
Nagata Ward, Kobe City,
Hyogo – Japan 653-0842.