FAQ

What is SCANPATCH®?

SCANPATCH® is an embroidered fabric patch which has an NFC chip embedded into it. Japan patented technology allows the patch to be used even in wet conditions. Touching SCANPATCH® with a smartphone with NFC scanning ON allows the chip to be activated and perform the necessary functions.

What is NFC?

NFC stands for Near Field Communication. It is similar to Bluetooth technology but doesn't require any pairing to be done between devices. This technology allows two devices to communicate over a short distance of approximately 4cm or less.

Is using SCANPATCH® safe?

The NFC chip in the SCANPATCH® is passive which means it doesn't have any in-built energy source and hence there are no emissions. There is no built-in battery either. The product is absolutely safe for use and there are no known harmful effects.

Is SCANPATCH® a tracking device?

No. SCANPATCH® is not a tracking device. SCANPATCH® will only share your Google-location with your emergency contacts when it is scanned.

Does SCANPATCH® require an app?

SCANPATCH® doesn't require any app for its functions. However, the NFC chip has to be activated by a smartphone which has NFC scanning capabilities. Most modern phones can read NFC chips without even being switched on. However, older phones will require that the NFC reader is switched to ON.

Older generation Iphones and some Android phones will require you to download an NFC reader app. SmartplateNFC is an NFC reader available for download on the App store and Play store.

Can anybody use their phone to scan Scanpatch in an emergency?

Any person with a Smartphone that has NFC reading capabilities can scan your SCANPATCH® in an emergency. Today most modern smartphones can read NFC chips without even being switched on. However, older phones will require that the NFC reader is switched to ON.

Older generation Iphones and some Android phones will require an NFC reader app. SmartplateNFC is an NFC reader available for download on the App store and Play store.

Do I have to pair SCANPATCH® to my phone?

No. Unlike Bluetooth there is no pairing required to read NFC chips.

Does Scanpatch require a SIM card?

No it does not.

Does SCANPATCH® require batteries?

No it does not.

How long does the product last?

SCANPATCH® can be used for several years as there is no battery needed. If used with normal care you can expect the product to give you stress free service for a very long time.

Can it be washed in a washing machine or given to the laundry?

Yes. However, like any other fabric item, normal wear and tear will occur to the product. Please use a gentle cycle. When giving to a laundry service please dry clean only. When washing by hand, please ensure that the product is not handled roughly.

What do I get for the annual service fee of Rs. 300/-

The service fee ensures that your data is accessible at all times. You will automatically be entitled to all updates and additions in the product software. Please note that the service fee is subject to change.

Are there any locations where my SCANPATCH® won't work?

SCANPATCH® will not function in areas where there is no internet accessibility. Some countries do not allow the use of certain applications including Google maps. In such countries transmission of your location will be blocked.

Are there any other situations that can affect SCANPATCH®?

NFC chips work by electromagnetic induction, hence metals block the ability of your phone to read the NFC chip which is embedded in your SCANPATCH®. For example, your SCANPATCH® may not be read if its placed on a metal table. Although On-metal NFC chips have been developed the performance of these chips is presently not satisfactory. We are constantly striving to bring you the best possible products so we hope with future technological advances this issue will be solved.

Can I own multiple SCANPATCH®es with my same account?

Yes. Your account is linked to your E-mail address. As long as you register your SCANPATCH®es to the same E-mail address all your SCANPATCH®es will be under the same account.

How and Where do I affix Scanpatch?

Scanpatch is a stich-on fabric patch and can be stitched on to any article of clothing, bags, caps etc.
The Scanpatch chip is below the Red Scanpatch logo so please ensure that the patch is only stitched on the border and NOT along the centre of the patch.